As demanded, VPNGate is completely devoted to protect privacy of the users. Described below is the information we collect and how they are used by us. Additionally, we declare that we do not collect nor store any activity logs in any kind (either browsing and data content or DNS queries). Please read this page to understand how the minimum possible data is collected solely to improve our services and technical performance. Gathering such information is exclusively for providing aptitudes such as personalization services, interactive communications, online shopping, and personalized communication. We also use the information to estimate the size of our audience and measure certain traffic patterns to track the progress and number of entries in our promotions and contests, to track visits to and business conducted at our online store, and also to notify our visitors about updates to our website and system statuses.
Personal information:To provide and dispense our services we require your name, email address, and payment information to create your subscription. Payment information is used for processing service orders, renewals, cancelations, fraud checking. Note that we do not store credit card details and we do not process payments directly. All payments will be carried out via third party payment platforms.
Diagnostic and connection summary: Include anonymous reports based on minimum required data about application performance, Speed test data, connection diagnostics, and crash experiences. We retain last 20 connection records (time, duration, country, unit model, and the running version of application) for a certain limited time and temporarily just to recognize possible concerns regarding the connectivity and provide satisfactory support. VPNGate does not maintain user’s physical location or IP addresses.Furthermore, once the App is activated, users would be asked if they prefer to share these data with us. Users are able to activate or deactivate diagnostic data sharing at any time in the App’s settings menu. For iOS users ,Apple’s crash reporting can be turned off in iOS settings.
Active sessions information : To check the total of connected devices at the same time from single account.
Correspondence information :We preserve all the conversations that occur between our customer service and users depending on how we communicate.
VPNGate does not sell, rent, or trade user personal information with anybody or any third-party entity.